Privacy policy

Introduction

Shiny Shower ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service
• Contact us via phone, email, or contact form
• Subscribe to our newsletter
• Book an appointment or service

This information may include:

• Name and contact details (email, phone number, address)
• Property details and service requirements
• Payment and billing information
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website and search terms
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide quotes, schedule appointments, and deliver our shower repair and renovation services
• To respond to inquiries, send service updates, and provide customer support
• To process payments and maintain billing records
• To send promotional materials, newsletters, and special offers (with your consent)
• To analyze usage patterns and improve our website functionality and user experience
• To comply with legal obligations and protect our rights
• To improve our services and ensure customer satisfaction

Disclosure of Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are bound by confidentiality agreements.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

With Your Consent

We may share your information for any other purpose with your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your website usage. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Required for the website to function properly
• Help us understand how visitors interact with our website
• Used to track visitors across websites to display relevant advertisements
• Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases with restricted access
• Regular security assessments and updates
• Staff training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

• Customer records: Retained for the duration of our business relationship and up to 7 years after for legal and tax purposes
• Marketing communications: Retained until you unsubscribe or request deletion
• Website analytics: Typically retained for 26 months

When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Under Australian privacy law, you have the following rights:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Unsubscribe from marketing communications at any time
• Object to certain types of processing of your information
• Request restriction on how we use your information
• Request a copy of your information in a portable format

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe as required by law.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policy of any third-party site you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Complaints

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us using the contact details above. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):