"Put on new white grout which has made a huge difference to our shower tiles. Lucky it wasnt a leak as we cant find these tiles anywhere anymore. Daniel did a comprehensive leak detection test to make sure and it put my mind at ease before the job."
Every eligible leaking shower repair is backed by a 10-year workmanship warranty for long-term peace of mind.
SERVICE WARRANTY TERMS & CONDITIONS
ABN: 17 697 567 490
Effective Date: May 2026
These Warranty Terms & Conditions apply to all services completed by Shiny Shower Pty Ltd ("Shiny Shower", "we", "our", "us").
This warranty is provided to the original customer listed on the invoice for the property where the works were completed.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
Customers are entitled to remedies where services fail to meet statutory consumer guarantees under applicable legislation.
This warranty operates in addition to any rights and remedies available under Australian Consumer Law.
Subject to these terms and conditions, Shiny Shower Pty Ltd warrants that workmanship completed by us will remain free from defects directly caused by faulty workmanship during the applicable warranty period.
This warranty applies only to:
This warranty does not apply to unrelated areas, hidden defects, adjoining building elements, or defects outside the completed scope of works.
Warranty periods commence from the completion date of the works.
| Service Type | Warranty Period |
|---|---|
| Silicone Replacement | 12 Months |
| Standard Cement Grouting | 24 Months |
| Epoxy Grouting | 10 Years |
| Waterproofing Repairs | 10 Years |
| Partial Shower Rebuilds | 10 Years |
| Full Shower Rebuilds | 10 Years |
For qualifying leak repair, waterproofing, and rebuild services completed by Shiny Shower Pty Ltd, we warrant that repaired areas will remain watertight during the applicable warranty period where failure is caused directly by defective workmanship completed by us.
This warranty applies only to repaired areas completed by Shiny Shower Pty Ltd and does not guarantee against:
Shiny Shower Pty Ltd may use specialised grout systems, sealants, membranes, adhesives, silicones, and repair materials depending on the service provided.
Natural variation in:
may occur and does not constitute a defect.
Shiny Shower Pty Ltd is not responsible for pre-existing damage, deterioration, or hidden defects discovered before, during, or after works are completed.
This includes:
Where additional defects are identified, further repair works may be recommended at additional cost.
If recommendations for further repairs or rebuilds are declined by the customer, warranty coverage may be limited accordingly.
This warranty does not cover:
To maintain warranty validity, the customer must:
Failure to reasonably maintain the repaired area may void this warranty.
Customers acknowledge that:
This does not necessarily indicate ongoing leakage or warranty failure.
Shiny Shower Pty Ltd must be provided reasonable access to inspect any alleged warranty issue before third-party repairs are undertaken.
Customers must provide Shiny Shower Pty Ltd with a reasonable opportunity to assess and rectify any verified warranty-related defect.
Unauthorised repair works completed by others prior to inspection may void this warranty.
To the maximum extent permitted by law, Shiny Shower Pty Ltd's liability under this warranty is limited to:
Shiny Shower Pty Ltd is not liable for:
Many Shiny Shower services are repair, maintenance, or rejuvenation solutions intended to extend the usable life of tiled wet areas without complete demolition.
Unless expressly stated otherwise in writing, services completed by Shiny Shower Pty Ltd are not represented as a complete bathroom renovation or full structural reconstruction.
This warranty applies only to the original customer listed on the invoice and is not transferable unless agreed in writing by Shiny Shower Pty Ltd.
Warranty claims must be submitted as soon as reasonably possible after an issue is identified.
Claims should include:
Claims can be submitted via:
Phone: 1300 585 087
Email: warranty@shinyshower.com.au
Website: www.shinyshower.com.au
See why Melbourne homeowners trust Shiny Shower for rebuilds, leaks, and other shower repairs.
Common questions about warranty coverage, exclusions, and claims.
Get an instant quote or call our team to discuss the right repair for your shower.