Melbourne's leaking shower experts 10-year warranty
Mon-Fri: 8am - 5pm
Shiny Shower service warranty terms and conditions
Workmanship Guarantee

Our 10-year warranty

Every eligible leaking shower repair is backed by a 10-year workmanship warranty for long-term peace of mind.

SHINY SHOWER PTY LTD

SERVICE WARRANTY TERMS & CONDITIONS

ABN: 17 697 567 490

Effective Date: May 2026

These Warranty Terms & Conditions apply to all services completed by Shiny Shower Pty Ltd ("Shiny Shower", "we", "our", "us").

This warranty is provided to the original customer listed on the invoice for the property where the works were completed.

1. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

Customers are entitled to remedies where services fail to meet statutory consumer guarantees under applicable legislation.

This warranty operates in addition to any rights and remedies available under Australian Consumer Law.

2. Scope of Warranty

Subject to these terms and conditions, Shiny Shower Pty Ltd warrants that workmanship completed by us will remain free from defects directly caused by faulty workmanship during the applicable warranty period.

This warranty applies only to:

  • the specific services listed on the invoice; and
  • the repaired or treated areas completed by Shiny Shower Pty Ltd.

This warranty does not apply to unrelated areas, hidden defects, adjoining building elements, or defects outside the completed scope of works.

3. Warranty Periods

Warranty periods commence from the completion date of the works.

Service Type Warranty Period
Silicone Replacement12 Months
Standard Cement Grouting24 Months
Epoxy Grouting10 Years
Waterproofing Repairs10 Years
Partial Shower Rebuilds10 Years
Full Shower Rebuilds10 Years

4. Waterproof Warranty

For qualifying leak repair, waterproofing, and rebuild services completed by Shiny Shower Pty Ltd, we warrant that repaired areas will remain watertight during the applicable warranty period where failure is caused directly by defective workmanship completed by us.

This warranty applies only to repaired areas completed by Shiny Shower Pty Ltd and does not guarantee against:

  • future structural movement,
  • plumbing failures,
  • building movement,
  • hidden substrate deterioration,
  • or water ingress originating outside the repaired areas.

5. Product & Material Information

Shiny Shower Pty Ltd may use specialised grout systems, sealants, membranes, adhesives, silicones, and repair materials depending on the service provided.

Natural variation in:

  • grout colour,
  • tile shade,
  • texture,
  • finish,
  • or curing appearance

may occur and does not constitute a defect.

6. Existing Damage & Hidden Defects

Shiny Shower Pty Ltd is not responsible for pre-existing damage, deterioration, or hidden defects discovered before, during, or after works are completed.

This includes:

  • failed waterproof membranes,
  • rotted timber,
  • loose substrates,
  • rusted framing,
  • cracked screeds,
  • structural movement,
  • water-damaged walls,
  • or concealed plumbing defects.

Where additional defects are identified, further repair works may be recommended at additional cost.

If recommendations for further repairs or rebuilds are declined by the customer, warranty coverage may be limited accordingly.

7. Warranty Exclusions

This warranty does not cover:

  • Structural or building movement
  • Foundation movement or subsidence
  • Cracked tiles occurring after completion
  • Plumbing defects or leaking pipes
  • Water ingress originating outside repaired areas
  • Existing failed waterproof membranes not repaired by us
  • Pre-existing deterioration
  • Loose or drummy tiles
  • Mould, staining, soap scum, or mineral deposits
  • Efflorescence
  • Harsh chemicals, bleach, acids, or abrasive cleaners
  • Impact damage, misuse, or accidental damage
  • Damage caused by third-party contractors or trades
  • Normal wear and tear
  • Poor ventilation or excessive moisture conditions
  • Lack of maintenance
  • Movement joints or silicone not maintained after expiry
  • Repairs completed over unstable or deteriorated substrates where replacement was declined

8. Customer Responsibilities

To maintain warranty validity, the customer must:

  • Maintain the shower area in a clean and hygienic condition
  • Ensure adequate ventilation is maintained
  • Avoid acidic or abrasive cleaning products
  • Avoid damaging tiled or repaired surfaces
  • Promptly address any new cracking or movement
  • Maintain silicone and movement joints after their warranty period expires
  • Follow all aftercare instructions provided by Shiny Shower Pty Ltd

Failure to reasonably maintain the repaired area may void this warranty.

9. Drying & Curing

Customers acknowledge that:

  • repaired areas require appropriate curing and drying time;
  • residual moisture may remain within walls, screeds, or substrates for a period after repairs;
  • moisture readings may remain elevated temporarily after leak repairs.

This does not necessarily indicate ongoing leakage or warranty failure.

10. Access & Rectification Rights

Shiny Shower Pty Ltd must be provided reasonable access to inspect any alleged warranty issue before third-party repairs are undertaken.

Customers must provide Shiny Shower Pty Ltd with a reasonable opportunity to assess and rectify any verified warranty-related defect.

Unauthorised repair works completed by others prior to inspection may void this warranty.

11. Limitation of Liability

To the maximum extent permitted by law, Shiny Shower Pty Ltd's liability under this warranty is limited to:

  • repairing defective workmanship; or
  • re-performing the affected services.

Shiny Shower Pty Ltd is not liable for:

  • indirect or consequential loss,
  • accommodation costs,
  • mould remediation,
  • plumbing failures,
  • loss of income,
  • damage outside repaired areas,
  • delays outside our control,
  • or unrelated building defects.

12. Service Nature

Many Shiny Shower services are repair, maintenance, or rejuvenation solutions intended to extend the usable life of tiled wet areas without complete demolition.

Unless expressly stated otherwise in writing, services completed by Shiny Shower Pty Ltd are not represented as a complete bathroom renovation or full structural reconstruction.

13. Transferability

This warranty applies only to the original customer listed on the invoice and is not transferable unless agreed in writing by Shiny Shower Pty Ltd.

14. Warranty Claims Procedure

Warranty claims must be submitted as soon as reasonably possible after an issue is identified.

Claims should include:

  • Customer name
  • Property address
  • Invoice number
  • Description of issue
  • Supporting photographs where possible

Claims can be submitted via:

Phone: 1300 585 087

Email: warranty@shinyshower.com.au

Website: www.shinyshower.com.au

What our customers say

Customer reviews

See why Melbourne homeowners trust Shiny Shower for rebuilds, leaks, and other shower repairs.

LJ
Lynton JosephCoburg
"Daniel was fantastic from start to finish. He fixed our shower problem promptly and professionally, and it was clear he knew exactly what he was doing. He was reliable, courteous, and took the time to explain things clearly, which gave us a lot of…Daniel was fantastic from start to finish. He fixed our shower problem promptly and professionally, and it was clear he knew exactly what he was doing. He was reliable, courteous, and took the time to explain things clearly, which gave us a lot of confidence. It is such a relief to find someone who is honest, skilled, and takes real pride in their work. We were extremely happy with the service and would not hesitate to recommend Daniel to others."
DZ
Dion ZitoEpping
"A beautiful job by the shiny shower team. Perfect craftsmanship, I am very impressed. It isn't looking like new tiles for our shower floor."
JC
Jake CarabottEpping
"Our new shower screen is clean and makes the whole space feel bigger, and the new tiles are perfect for our shower. Everything feels solid and well finished, and the drainage actually works properly now which was a big issue before. It was a big…Our new shower screen is clean and makes the whole space feel bigger, and the new tiles are perfect for our shower. Everything feels solid and well finished, and the drainage actually works properly now which was a big issue before. It was a big rebuild but it only took a few days. Daniel and his team were easy to deal with and kept things tidy while working.. We shouted them lunch and they were very grateful. Amazing team. Would recommend again!"
VD
Victoria DamosMill Park
"Could not be happier with the final result after having my shower rebuilt by the Shiny Shower team. Total professionalism, attention to detail and an immaculate finish. After finding it difficult to connect with other tiling/shower rerouting…Could not be happier with the final result after having my shower rebuilt by the Shiny Shower team. Total professionalism, attention to detail and an immaculate finish. After finding it difficult to connect with other tiling/shower rerouting companies, it was a pleasure having the team at Shiny Shower complete my shower rebuild with passion, commitment and care. Could not recommend these guys more!"
CB
Charity BennettEltham
"Exceptional service! The team was professional and completed the work on time. Highly recommend."
BG
Brendan GreenwoodThornbury
"Shiny Shower came out to do a leak detection, found the source of the leak, and then fixed it. There was a lot of mould and rotten wood underneath, so they had to remove the shower base and redo the waterproofing properly! It made a huge difference!…Shiny Shower came out to do a leak detection, found the source of the leak, and then fixed it. There was a lot of mould and rotten wood underneath, so they had to remove the shower base and redo the waterproofing properly! It made a huge difference! I've got before and after photos and the improvement is very clear! They also sorted a few cracked tiles in another bathroom as part of a separate shower repair. Everything was done quickly and Daniel was very professional. 5/5 stars!"
RM
Rebecca MoreFitzroy
"We originally just had leaking tiles but Daniel suggested switching to a shower base instead which made a lot more sense long term. Ended up being cheaper and way more reliable. Were very happy with the finish. No more worrying about leaks which is…We originally just had leaking tiles but Daniel suggested switching to a shower base instead which made a lot more sense long term. Ended up being cheaper and way more reliable. Were very happy with the finish. No more worrying about leaks which is the main thing we wanted. Pretty straightforward process and no issues with the team."
AD
Anthony Di BerardinoDoreen
"Daniel came out regrout and recaulk our two showers and the whole experience was seamless. He was clear about the scope from the start, delivered a flawless finish, and kept everything clean and professional throughout. Couldn’t fault the service…Daniel came out regrout and recaulk our two showers and the whole experience was seamless. He was clear about the scope from the start, delivered a flawless finish, and kept everything clean and professional throughout. Couldn’t fault the service & would absolutely recommend."
OR
Olivia ReidCollingwood
"I couldn’t be happier with the service! The quality of the grouting work was excellent — everything looks clean, precise, and completely refreshed. You can tell they take real pride in their work and pay attention to the small details. What…I couldn’t be happier with the service! The quality of the grouting work was excellent — everything looks clean, precise, and completely refreshed. You can tell they take real pride in their work and pay attention to the small details. What really stood out was going above and beyond! They even did the silicone around my basin at no extra cost, which was such a thoughtful touch and made a big difference to the overall finish. Professional, efficient, and genuinely lovely to deal with. I’d highly recommend them to anyone needing grouting or sealing work done!"
RL
Rob LeeHeidelberg
"We engaged Daniel and team to regrout our showers and repair a couple of tiles. They did a great job, very professional and did not cut any corners. Every step was performed thoroughly and with care. Daniel explained each step from the grout used…We engaged Daniel and team to regrout our showers and repair a couple of tiles. They did a great job, very professional and did not cut any corners. Every step was performed thoroughly and with care. Daniel explained each step from the grout used down to the tile sealer. The grout lines are clean and the tile surfaces restored to their former sheen. The screen doors were cleaned and the shower door moulding replaced with new. We picked Daniel because of his tiling background and we wanted someone that has the expertise to fix any issues if they pop up during the job. Happy to recommend Shiny Shower!!"
ML
Michael LicciardiWollert
"Got our shower redid and really happy with how it turned out. The tiles look great and we went with that light stone colour and it came up better than we expected. Everything lined up properly and the finish is nice and clean. They also added the…Got our shower redid and really happy with how it turned out. The tiles look great and we went with that light stone colour and it came up better than we expected. Everything lined up properly and the finish is nice and clean. They also added the little shelf in the wall which is actually super handy. Job was done on time and no issues at all."
SM
Simon MuzykElwood
"This rebuild is a massive improvement on what we had before. The previous shower was done badly and ended up leaking into the timber underneath, so we needed it rebuilt properly from scratch. You can tell straight away this one’s been done with a…This rebuild is a massive improvement on what we had before. The previous shower was done badly and ended up leaking into the timber underneath, so we needed it rebuilt properly from scratch. You can tell straight away this one’s been done with a lot more care. The falls to the drain are spot on, it looks clean, and the whole base feels solid. Honestly, such a relief to have it fixed properly by actual professionals. I very much recommend Daniel and Shiny Showers for your shower work :) Thank you Daniel and your amazing team."
BD
Baptiste DubozFootscray
"Got the shower regrouted and it’s come up great. The floor looks clean again and the grout lines are sharp. Now the rest of the bathroom looks average next to it haha, might have to get that done too. Good stuff."
TS
Tamer SolimanMoorabbin
"Put on new white grout which has made a huge difference to our shower tiles. Lucky it wasnt a leak as we cant find these tiles anywhere anymore. Daniel did a comprehensive leak detection test to make sure and it put my mind at ease before the job."
TB
Tristan BrunsdonBeaconsfield
"These guys are pros when it comes to shower grout. Our showers look like new again. Thanks!"
EC
Emma CarvzNoble Park
"Had our old shower completely rebuilt and honestly didn’t expect it to come up this clean. The space is pretty narrow but they made it feel a lot more open and modern. Tiles are straight, finish is neat, and the drainage works properly now which was…Had our old shower completely rebuilt and honestly didn’t expect it to come up this clean. The space is pretty narrow but they made it feel a lot more open and modern. Tiles are straight, finish is neat, and the drainage works properly now which was our biggest issue before. They were easy to deal with, turned up when they said they would, and didn’t leave a mess behind. Happy with the result."
FAQ

Frequently asked questions

Common questions about warranty coverage, exclusions, and claims.

Our 10-year guarantee covers all workmanship and the waterproofing membrane we install. This includes protection against water leaks, membrane failure, and defects in our installation work. If any issues arise due to our workmanship within 10 years, we'll fix them at no charge.

The guarantee covers defects in workmanship and materials we install. Normal wear and tear, such as general aging of tiles or grout discoloration, is expected over time and not covered. However, any water leaks or membrane failures due to our installation are fully covered.

The guarantee doesn't cover damage from misuse, alterations made by others, natural disasters, building movement, or tiles/fixtures you supplied. It also doesn't cover cosmetic issues like normal grout discoloration or issues caused by poor ventilation or maintenance.

No registration is required! Your guarantee automatically begins from the completion date of your work. We keep all records in our system, and you'll receive documentation at the time of service completion.

We carry comprehensive insurance and have been operating for many years. In the unlikely event we cease operations, our insurance coverage provides protection for warranty claims. Additionally, we're licensed and regulated, providing you with consumer protection.

Yes! Our 10-year guarantee is transferable to new property owners. Simply provide them with your original documentation, and they'll be covered for the remainder of the guarantee period. This can add value when selling your property.

Simply contact us by phone or email and describe the issue. We'll schedule an inspection to assess whether it's covered under warranty. If it is, we'll schedule the repair work at no charge. Most warranty claims are resolved within a week of initial contact.

No! Warranty inspections are completely free. We'll assess the issue and determine if it's covered under warranty. Even if the issue isn't covered (for example, if it's due to external damage), we'll provide a quote for any necessary repairs.

Ready to fix your shower for good?

Get an instant quote or call our team to discuss the right repair for your shower.